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Independent support software profile

Crisp

Crisp is listed for startups and small businesses, with recorded capabilities including live chat, shared inbox, chatbot. Check that your required features are included in the plan you would buy.

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Crisp documents assigning support conversations to specific operators and applying automatic routing rules. This matters when a shared inbox starts to suffer from duplicate replies, missing owners or uneven workload. Routing functions and operator teams have plan-specific limits; configuration errors can leave an urgent request in the wrong queue. Evaluate workload distribution with actual enquiries rather than the appearance of the website widget.

Before you choose: Route billing and technical tickets among available and unavailable operators. Editorial assessment 2026-10-08. First-party documentation informed this editorial assessment.

Best for

  • startups
  • small businesses
  • support teams
  • SaaS companies

Key capabilities

live chatshared inboxchatbotknowledge basecampaignsmultichannel messaging

Pricing at a glance

Free and paid plans available; See vendor for current pricing

Category: support

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AI interoperability

How Crisp works with AI assistants and agents

Strong

Crisp offers an MCP server for workspace inbox and CRM data, with setup guides for Claude and Mistral. Verified AI clients include Claude. Official MCP support is recorded. AI interoperability last verified on 2026-10-27.

Named assistants: ClaudeMCP: Official

AI compatibility: Manufacturer-confirmed, verified 2026-10-27.

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Plans and buying conditions

Documented plan details

Capabilities and limits by plan
  • Free: Free included seats · 2 seats per total (checked 2026-10-24)
  • Mini: Mini included seats · 4 seats per total (checked 2026-10-24)
  • Essentials: Essentials included seats · 10 seats per total (checked 2026-10-24)
  • Free: live chat (checked 2026-10-24)
  • Essentials: knowledge base (checked 2026-10-24)
  • Essentials: AI agent (checked 2026-10-24)

Frequently asked questions

What is Crisp best for?

Crisp is recorded in the ToolScout catalog for startups, small businesses, support teams, SaaS companies.

Does Crisp work with ChatGPT, Claude, Gemini or AI agents?

Yes. Crisp offers an MCP server for workspace inbox and CRM data, with setup guides for Claude and Mistral. Last verified on 2026-10-27.

How current is this Crisp profile?

The source data for this profile was last checked 2026-09-01.

Information last checked 2026-09-01. This profile is due for a re-check against the manufacturer's pages. AI interoperability independently verified on 2026-10-27. Product details can change. Affiliate relationships do not influence ToolScout rankings or recommendations.

Editorial evidence: first-party vendor source recorded in the ToolScout catalog and separated from the commercial outbound route.

Report outdated informationHow ToolScout verifies software information